FLOWLENS · SUPPORT & SLA

Real people, fast answers.

How to reach us

Email hello@arrakislabsinc.com with your site URL (yoursite.atlassian.net), the project key the gadget is configured for, and what you expected versus what you saw. Screenshots help enormously.

Service commitment

• Support hours: Monday–Friday, 9:00–17:00 US Eastern Time (excluding US federal holidays)
• First response: within one business day; typically much faster
• Critical issues (gadget not loading, data not updating): prioritized ahead of all other work
• Bug fixes: ship as soon as ready — FlowLens updates continuously via Atlassian's Forge platform, with no action needed on your side

Scope

We support FlowLens functionality: setup, configuration, data accuracy, and the three views. For issues with Jira itself, Atlassian support is the right door — though if you're unsure where a problem lives, ask us first and we'll point you honestly.

Good to know

FlowLens runs entirely inside Atlassian's infrastructure and holds read-only access to work items — see the privacy policy. Setup help lives in the documentation.